Refund policy
RETURN & REFUND POLICY
Last updated: August 2026
At ChopChopKit, we want you to be satisfied with your purchase. If there is a problem with your order, please contact us at support@chopchopkit.com before returning any item.
Please do not send any product back without contacting us first and receiving return instructions.
1. RETURNS AND CANCELLATIONS
You may request to cancel or return an eligible order within 14 days after receiving your item.
To request a return or cancellation, please contact us at:
support@chopchopkit.com
Please include your order number and the reason for your request.
Once your return request has been approved, we will provide return instructions.
Our current designated return address is:
ChopChopKit
No. 1 Palm Springs Plaza
Yintan Town, Yinhai District
Beihai City, Guangxi Province
China
Please do not send a return to this address without contacting us first.
Depending on the destination country and the circumstances of the return, we may provide you with a different authorized return address.
Items returned without prior authorization may not be accepted or may experience delays in processing.
2. CONDITION OF RETURNED ITEMS
For change-of-mind returns, the item should be returned in substantially the same condition in which it was received.
You may inspect the product as reasonably necessary to determine its nature, characteristics, and function.
Where permitted by applicable law, we may reduce the amount of a refund if the value of the product has been diminished because of handling beyond what is reasonably necessary to inspect the item.
Please return the product with all included parts, accessories, and packaging where reasonably possible.
Proof of purchase or your order number may be required.
3. DAMAGED, DEFECTIVE, INCORRECT OR MISSING ITEMS
Please inspect your order as soon as possible after delivery.
If your item arrives:
- damaged;
- defective;
- incomplete;
- with missing parts;
- materially different from the product ordered; or
- if you receive the wrong item,
please contact us as soon as possible at:
support@chopchopkit.com
Please include:
- your order number;
- a description of the problem; and
- clear photos or videos showing the issue where reasonably possible.
After reviewing the issue, we may offer an appropriate remedy, including a replacement, partial refund, or full refund.
In certain cases, we may issue a refund or replacement without requiring the item to be returned.
If an item is faulty, damaged, incorrect, or otherwise not supplied as agreed and we require the item to be returned, we will handle reasonable return shipping costs where required by applicable law.
4. CHANGE-OF-MIND RETURNS
If you change your mind and no longer want an eligible product, please contact us within 14 days after delivery.
Unless otherwise required by applicable law, customers are responsible for the direct cost of returning a non-defective item.
International return shipping can be expensive. Please contact us before sending anything so that we can provide the most appropriate return instructions available for your order.
We strongly recommend using a trackable shipping service for any return.
ChopChopKit cannot be responsible for a return package that is lost before it reaches the authorized return destination.
5. RETURN SHIPPING
Please do not return any item before receiving return authorization from us.
For change-of-mind returns, the customer is generally responsible for return shipping costs unless applicable law requires otherwise.
For approved claims involving damaged, defective, incorrect, or materially misdescribed products, we may:
- provide a replacement;
- provide a partial or full refund;
- arrange or reimburse reasonable return shipping where required; or
- waive the requirement to return the item.
The appropriate solution will depend on the circumstances of the order and the requirements of applicable consumer law.
6. REFUNDS
Once a required return has been received and inspected, or once we have otherwise approved your refund, we will notify you.
Approved refunds will normally be issued to the original payment method.
Where applicable consumer law requires it, eligible cancellations will also include a refund of the original standard delivery charge.
If you selected a more expensive delivery method than our least expensive standard delivery option, any additional delivery cost may not be refundable where permitted by law.
For returns requiring the product to be sent back, we may wait until we receive the product or receive acceptable evidence that it has been returned before issuing the refund, where permitted by applicable law.
Once we issue a refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.
If more than 15 business days have passed after we confirmed that your refund was issued, please contact us at:
support@chopchopkit.com
7. EXCHANGES
If you would like a different color or product, please contact us at support@chopchopkit.com.
Depending on the circumstances, the fastest solution may be to return the original item and place a new order after the return has been approved.
For damaged, defective, or incorrect products, we may offer a replacement without requiring a new purchase.
8. ORDER CANCELLATIONS BEFORE SHIPMENT
If you want to cancel an order before it has shipped, please contact us as soon as possible at:
support@chopchopkit.com
If fulfillment has not yet started, we will make reasonable efforts to cancel the order.
However, once an order has entered processing or has been shipped, cancellation before delivery may no longer be possible. You may still have return or cancellation rights after delivery under this policy or applicable law.
9. UNITED KINGDOM AND EUROPEAN CONSUMER RIGHTS
Nothing in this policy limits or excludes any mandatory consumer rights that apply to you.
Where applicable, consumers who purchase goods online may have a statutory right to withdraw from or cancel an eligible purchase within 14 days after receiving the goods without providing a reason.
After notifying us of an eligible cancellation, the goods must generally be returned within the period required by applicable law.
Where applicable, we will refund payments required by law, including the cost of our least expensive standard delivery option.
For change-of-mind returns, you may be responsible for the direct cost of returning the goods where we have informed you of this responsibility and applicable law permits it.
Please contact us at support@chopchopkit.com before sending any return so that we can provide the appropriate return instructions.
10. ITEMS THAT CANNOT BE RETURNED
Returns may be refused where permitted by applicable law if:
- the returned product is not the product purchased from ChopChopKit;
- the item has been materially damaged after delivery through misuse, improper installation, modification, or neglect;
- substantial parts of the product are missing because of the customer's actions; or
- another legal exception to the right of return applies.
These exclusions do not affect your mandatory rights where a product is faulty, damaged, incorrectly supplied, or not as described.
11. RETURN ADDRESS
Our current designated return address is:
ChopChopKit
No. 1 Palm Springs Plaza
Yintan Town, Yinhai District
Beihai City, Guangxi Province
China
IMPORTANT:
Please contact us before returning any item.
Do not send a product to this address unless you have received return authorization and instructions from us.
We may provide a different authorized return address depending on your location and the circumstances of the return.
12. CONTACT US
For return, refund, cancellation, damage, defect, replacement, or order-related questions, please contact:
ChopChopKit
Email: support@chopchopkit.com
Return address:
No. 1 Palm Springs Plaza
Yintan Town, Yinhai District
Beihai City, Guangxi Province
China