Shipping policy
SHIPPING POLICY
Last updated: August 2026
Thank you for shopping with ChopChopKit.
This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.
If you have any questions about your order, please contact us at:
support@chopchopkit.com
1. ORDER PROCESSING
Orders are generally processed within 1–3 business days after payment has been successfully completed.
Business days are Monday through Friday, excluding public holidays.
Orders placed during weekends or public holidays may begin processing on the next business day.
During periods of unusually high order volume, promotional events, holidays, or circumstances outside our reasonable control, processing may take slightly longer.
If there is a significant delay in processing your order, we will make reasonable efforts to notify you using the email address provided at checkout.
2. SHIPPING LOCATIONS
ChopChopKit sells products internationally.
Orders may be fulfilled and shipped through third-party logistics and fulfillment partners from China or from another fulfillment location selected for the destination country.
The fulfillment location may vary depending on:
- product availability;
- destination country;
- shipping method;
- carrier availability; and
- operational requirements.
The shipping origin shown on a package may therefore differ from our business or return address.
3. ESTIMATED DELIVERY TIME
After an order has been dispatched, most international orders are expected to arrive within approximately:
7–21 calendar days.
This is an estimate, not a guaranteed delivery date.
Actual delivery times may vary depending on:
- destination country or region;
- customs processing;
- local postal or courier operations;
- weather conditions;
- public holidays;
- peak shopping periods;
- transportation disruptions; or
- other circumstances outside our reasonable control.
Where a more specific delivery estimate is displayed at checkout or provided in your shipping confirmation, that estimate should be used as the expected delivery timeframe for that order.
We make reasonable efforts to deliver orders within the timeframe communicated to you.
4. SHIPPING COSTS
Available shipping methods and shipping charges are displayed at checkout before you complete payment.
Shipping costs may vary depending on:
- destination;
- available carrier;
- delivery method;
- order size or weight; and
- promotional shipping offers.
You will be able to review the applicable shipping charge before placing your order.
5. ORDER TRACKING
Where tracking is available, you will receive shipping or tracking information after your order has been dispatched.
Tracking information may take several days to begin showing movement after the shipping label or tracking number has been created.
Some international shipments may be transferred between multiple carriers during transit. As a result, tracking information may occasionally update with a delay.
If you have not received tracking information within a reasonable period after your order has been processed, please contact:
support@chopchopkit.com
6. CUSTOMS, DUTIES AND IMPORT CHARGES
International shipments may be subject to customs procedures, import taxes, duties, VAT, or other charges depending on the destination country.
Where taxes, duties, or import charges are collected at checkout, they will be shown before payment.
If additional charges are imposed by local customs authorities, postal operators, or carriers and were not collected by us at checkout, the customer may be responsible for those charges where permitted by applicable law.
Customs processing may also cause additional delivery delays.
ChopChopKit cannot control the timing of customs inspections or clearance procedures.
7. SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully check:
- recipient name;
- street address;
- apartment or unit number;
- city;
- state or province;
- postal or ZIP code;
- country; and
- contact information.
If you notice an error after placing your order, please contact us immediately at:
support@chopchopkit.com
We will make reasonable efforts to update the address before fulfillment begins.
However, once an order has been processed or dispatched, we may not be able to change the delivery address.
8. UNDELIVERABLE OR RETURNED PACKAGES
If a shipment is returned to us or to one of our logistics partners because of:
- an incorrect or incomplete address;
- repeated unsuccessful delivery attempts;
- refusal of delivery; or
- failure to collect the package,
please contact us so that we can review the situation.
Depending on the circumstances, additional shipping charges may apply before the order can be shipped again.
This does not affect any mandatory consumer rights that apply to your order.
9. DELAYED SHIPMENTS
International deliveries can occasionally experience delays.
If your tracking information has not updated for an extended period, or if your order has not arrived within the expected delivery timeframe, please contact us at:
support@chopchopkit.com
We will review the shipment information and, where appropriate, contact the carrier or logistics provider.
If a shipment is confirmed as lost or cannot reasonably be delivered, we will provide an appropriate solution in accordance with applicable consumer law, which may include a replacement or refund.
10. LOST PACKAGES
If you believe that your package has been lost in transit, please contact us as soon as possible.
We may ask you to provide:
- your order number;
- confirmation of the delivery address; and
- any relevant tracking information.
We will investigate the shipment with the carrier or fulfillment provider.
If the shipment is confirmed as lost, we may arrange a replacement or refund as appropriate.
11. PACKAGES MARKED AS DELIVERED
If tracking information shows that an order has been delivered but you cannot locate the package, please:
1. Check around your property or delivery location.
2. Ask household members, neighbors, reception staff, or building management where applicable.
3. Check for any delivery notice from the carrier.
4. Contact the local delivery carrier.
If you still cannot locate the package, contact us at:
support@chopchopkit.com
We will review the available delivery information and assist where reasonably possible.
12. DAMAGED ITEMS
If your package arrives damaged or the product inside is damaged, please contact us as soon as possible at:
support@chopchopkit.com
Please include:
- your order number;
- a description of the issue; and
- clear photos or videos of the package and product where reasonably possible.
We will review the issue and provide an appropriate remedy in accordance with our Return & Refund Policy and applicable consumer law.
13. DELIVERY TIME REQUIREMENTS
We make reasonable efforts to deliver orders within the estimated timeframe communicated before or during checkout.
Nothing in this Shipping Policy limits any mandatory delivery rights available to customers under applicable consumer law.
Where applicable law requires delivery within a specific period unless another timeframe has been agreed, the timeframe communicated to the customer before purchase will apply.
14. CHANGES OR CANCELLATIONS
If you need to change or cancel an order, contact us as soon as possible at:
support@chopchopkit.com
We will make reasonable efforts to accommodate your request before fulfillment begins.
Once an order has been processed or dispatched, changes or cancellation before delivery may no longer be possible.
Please refer to our Return & Refund Policy for your rights after delivery.
15. CONTACT US
If you have questions regarding shipping, delivery, tracking, or your order, please contact:
ChopChopKit
Email:
support@chopchopkit.com
Business / Return Address:
No. 1 Palm Springs Plaza
Yintan Town, Yinhai District
Beihai City, Guangxi Province
China